The course “8 Customer Service Skills Every Employee Should Know” highlights essential skills to improve customer service and business success.
The course on handling angry customers using abusive language outlines a professional approach to managing such situations.
The course "Disappointed Customers - Problem Solving" highlights the critical role of addressing customer complaints effectively to ensure business success.
The course "The Art of Small Talk: Using The Customer's Name" highlights the power of using a customer's name to build rapport and create a positive connection.
This training content focuses on equipping hospitality professionals with skills to handle customer complaints effectively, transforming potentially negative experiences into positive resolutions.
