CS2 (1).pngThe course provides an overview of two crucial business concepts: Customer Service and Customer Experience, explaining their differences and how they impact a company's growth. Here’s a breakdown of the key topics discussed:
1. Introduction to Customer Service and Customer Experience.
2. Understanding Customer Service.
3. Understanding Customer Experience.
4. Examples of Exceptional Customer Service.
5. VIP Customers and Loyalty.
6. Transition from Customer Service to Customer Experience.
7. The Impact of Customer Experience on Business Success.
8. Actionable Takeaways.
Skill Level: Beginner
