The course provides a comprehensive guide on taking food and beverage orders from guests in a restaurant, focusing on key skills for efficient and professional service. It outlines important tips for waiters, such as:
- Allowing Guests to Settle: Give guests time to feel comfortable before presenting the menu.
- Polite and Attentive Service: Wait until the guest is ready to order, approach them courteously, and ensure you're fully prepared with necessary tools like a notepad and pen.
- Sequence and Order: Take beverage orders first, followed by food orders, while maintaining a clear and organized approach.
- Effective Communication: Listen attentively to the guest’s order, avoid interruptions, and have a good knowledge of the menu to answer any questions.
- Professional Behavior: Stand properly, avoid leaning too close to guests, and focus on their needs.
- Suggestive Selling: Offer helpful suggestions when guests are unsure, but avoid suggesting overly expensive items.
- Timing: Be mindful of the guest's time, offering refills when necessary, and suggesting ready-to-serve items if the guest is in a hurry.
- Teacher: Admin User
Skill Level: Beginner
