The course provides an overview of how to conduct an effective pre-shift briefing in a restaurant. It emphasizes the importance of gathering the team before each meal period to communicate essential information.
Key points to cover include:
- Guest-related Updates: Discuss reservations, special preferences, and any notable guests.
- Previous Shift Issues: Address any problems from the prior shift to improve service.
- Team Preparation: Ensure grooming standards are met and assign sections and duties to staff members.
- Sales Targets: Set goals for upselling and sales.
- Communication Log: Record key details in a log book for smooth handover to the next shift.
The briefing is a vital opportunity for managers to guide the team, provide feedback, and set expectations for a successful service.
- Teacher: Admin User
Skill Level: Beginner
