1. Guest Arrival: A walk-in guest arrives at the hotel and requests a room without a reservation. The receptionist confirms availability and explains room options and rates.
2. Room Selection: The guest selects a room based on their preferences (e.g., deluxe room with a room-only rate).
3. Collect Guest Information: The receptionist asks for identification (passport or ID) and processes the guest's details for the reservation. The guest fills out a registration form with their email and signature.
4. Payment: The guest chooses to pay by cash, and the receptionist requests a deposit to cover the room and any additional charges.
5. Explain Hotel Services: The receptionist provides information about hotel facilities such as breakfast options, coffee to-go, wake-up calls, and internet access.
6. Escort to Room: The guest is escorted to the room and is given information about how to access hotel services.
Key Points:
- Always collect the guest’s information and payment upfront.
- Clearly explain available services and amenities.
- Make sure the guest knows how to access essential facilities like the internet and breakfast.
This process ensures a smooth, professional, and welcoming experience for both the guest and the hotel staff.
- Teacher: Admin User
