The course provides an overview of key terms commonly used in the cashiering process at a hotel reception. These terms are essential for managing guest bills and payments effectively.
Here's a quick summary:
1. Tariff: The rate or price charged for a hotel room, which may vary based on factors like revenue management strategies. It includes options like the best available rate (BAR).
2. Paid Out: Small expenses paid by the hotel on behalf of a guest, such as taxi fares or medicine. These costs are added to the guest's final bill.
3. Allowance: Discounts or adjustments applied to a guest's bill, either due to specific billing instructions or as a result of service recovery (e.g., after a mistake is made by the hotel).
4. Advance: Payments made by a guest before check-in. Only the remaining balance is collected at checkout.
These terms are vital for anyone working in hotel front office operations, especially those involved in billing and cashiering. Understanding them helps maintain smooth financial transactions during guest stays.
- Teacher: Admin User
